Voice Agents
Voice Agents
Build AI agents that make and receive phone calls with natural conversation.
Voice docs are being rewritten. The dashboard's Agent Builder is the fastest way to get an agent live today.
Concepts
- Agent — a configured voice persona with a system prompt, voice, tools, knowledge bases, and call-handling settings.
- Phone number — a Twilio, Telnyx, or Vonage number bound to one or more agents for inbound and outbound calls.
- Call — a single connection between a phone number and a caller, with transcript, recording, summary, and structured outputs.
- Tool — a function your agent can call mid-conversation (book an appointment, look up an order, transfer the call).
- Knowledge base — a collection of uploaded documents the agent retrieves from when answering questions.
Provider stack
StrideOps runs on Pipecat 1.2 with pluggable providers:
- STT — Deepgram (default), Deepgram Flux (beta), AssemblyAI, OpenAI Whisper
- TTS — ElevenLabs (default), Cartesia, OpenAI, Azure
- LLM — Anthropic Claude, OpenAI, Groq, Cerebras
- Telephony — Twilio, Telnyx, Vonage (per-number credentials)
Next steps
- Open the dashboard's Voice → Agents section to create an agent.
- Buy or port a phone number under Voice → Phone Numbers.
- See the Authentication page for API-driven agent management.